Replacement of roller ski wheels
During Toppidrettsveka in Norway, SWIX experienced the rubber separated from the rim on some of our roller skis for skating, which unfortunately led to some athletes being exposed to dangerous situations, falling and getting the competition ruined. SWIX regrets this and takes full responsibility for this incident. The wheels in question are from a production lot that not has been in regular sales, and there are no wheels from this lot in the market.
After this incident, we received reports that a few customers have had problems with the wheels from the same subcontractor. We therefore encourage everyone who has purchased the roller skis SWIX S5 Pro or SWIX Triac Carbon Skate to change to new wheels at our expense.
New wheels will be shipped to sports shops in Norway and abroad as soon as possible. Contact the store where you bought the skis, who will assist in changing to new wheels. Of course, this is free of charge.
We are in dialogue with the manufacturer of the wheels and have started the process ensuring better standards and quality control.
SWIX take this very seriously and apologize to those who have experienced problems. SWIX's roller skis should be safe and our customers' safety is our highest priority.
Questions? Please contact [email protected]