Product Claims

Swix manufactures all of our products to meet our exceptional standards. However, regardless of how carefully you use or how well you care for your Swix products, all products have the potential to develop issues or require maintenance before the end of their expected lifespan. With respect to your product guarantee and local laws, you can submit a claim for these products here.

Do you want to submit a claim for a product purchased in our online store?

If you do not have an account but purchased in our online store, you can create one with the email address used for the purchase. Your order will be linked automatically. Once complete, follow the steps below.

  1. You need to log in
  2. Once logged in, go to Order History, within the My Account menu
  3. Go to the relevant order containing the product you wish to claim on
  4. Click "Submit a claim"
  5. Follow the steps


Do you want to submit a claim for a product purchased elsewhere?

If you have purchased the product from one of our partners or in one of our stores you can submit your claim via our form and follow the steps presented to you.