Our ambition is to deliver the products as soon as possible, from 1-4 days, depending on where you live.
Important Message regarding Returns and Warranties:
Due to an update to our Warehouse, our Returns and Warranties will be temporarily paused from April 1st, 2026, through May 26th, 2026, while we are undergoing changes.
Orders that were placed 30 days or less prior to April 1st, 2026, will have their window to return carried forward after the pause has been lifted. Any orders placed after April 1st will be given a 30-day return window starting on May 26th.
Please reach out to our Customer Service at the link below to submit your request for a return or warranty at any time during the pause. We will review requests, make determinations, and a plan for your return/warranty once the pause has been lifted.
Please do not send any return or warranty items back to us during this period. Items which are sent back without a valid RA# may not be accurately processed and may be returned to the sender. If you have any questions, please reach out to a Customer Service Representative!
customerservice.usa@brav.com
Thank you for your understanding!